Troubleshooting

Support

Teledyne FLIR endeavors to provide the highest level of technical support possible to you. Most support resources can be accessed through your product's Support page.

Firefly S Support Articles	Firefly S Resources
Firefly DL Support Articles	Firefly DL Resources

The Overview tab contains links to:

	Spinnaker SDK download
	Application notes
	Knowledge base articles
	White papers
	Warranty information

The Resources tab contains links to:

EMVA Imaging Performance specification PDFs
Camera References (HTML)
Datasheets
Drawings
Firmware
Getting Started manual PDFs
Product Change Notifications (PCN)
Technical Reference manual PDFs

The Media tab contains links to videos about sensor technology and camera use.

Contacting Technical Support

Before contacting Technical Support, have you:

Read the product documentation?
Searched the Product Support page?
Downloaded and installed the latest version of software and/or firmware?

If you have done all the above and still can’t find an answer to your question, contact our Technical Support team.