Troubleshooting
Support
Teledyne FLIR endeavors to provide the highest level of technical support possible to you. Most support resources can be accessed through your product's Support page.
Firefly S Support Articles | Firefly S Resources |
Firefly DL Support Articles | Firefly DL Resources |
The Overview tab contains links to:
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Spinnaker SDK download |
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Application notes |
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Knowledge base articles |
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White papers |
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Warranty information |
The Resources tab contains links to:
- EMVA Imaging Performance specification PDFs
- Camera References (HTML)
- Datasheets
- Drawings
- Firmware
- Getting Started manual PDFs
- Product Change Notifications (PCN)
- Technical Reference manual PDFs
The Media tab contains links to videos about sensor technology and camera use.
Contacting Technical Support
Before contacting Technical Support, have you:
- Read the product documentation?
- Searched the Product Support page?
- Downloaded and installed the latest version of software and/or firmware?
If you have done all the above and still can’t find an answer to your question, contact our Technical Support team.