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FLIR endeavors to provide the highest level of technical support possible to you. Most support resources can be accessed through our Product Support page.

Creating a Customer Login Account

The first step in accessing our technical support resources is to obtain a Customer Login Account. This requires a valid name and e-mail address. To apply for a Customer Login Account go to our website, and from the upper right corner, click Register. Complete the form and then click Register. After you submit your registration, you will receive an email with instructions on how to activate your account.

Knowledge Base

Our Knowledge Base contains answers to some of the most common support questions. It is constantly updated, expanded, and refined to ensure that our customers have access to the latest information.

Learning Center

Our Learning Center contains links to many resources including videos, case studies, popular topics, application notes, and information on sensor technology.

Product Downloads

With a Customer Login Account you can access the latest software and firmware for their cameras from our Product Downloads page. We encourage you to keep your software and firmware up-to-date by downloading and installing the latest versions.

Contacting Technical Support

Before contacting Technical Support, have you:

  1. Read the product documentation?
  2. Searched the Knowledge Base?
  3. Downloaded and installed the latest version of software and/or firmware?

If you have done all the above and still can’t find an answer to your question, contact our Technical Support team.


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Blackfly®S BFS-GE-16S2-BD2
Camera Reference

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